Sections Home About Us Services & Prices Work - highlights Work - all Hosted Domains Hosted Pointers Client Help General Help Contact Us   Client Help This Help section is designed to help existing flymedia clients with aspects of their hosting requirements. If you are unsure of the file types and formats accepted, click here to access the file types page. If you are having service problems, click here to access the support page. EMAIL: We will create all email accounts for you, once this is done, we will talk you through the process of connecting Outlook Express / Mozilla Thunderbird or other email application to them. If you have the confidence or knowledge, you can do this yourself as follows: Add a created account using Outlook Express: 1. open Outlook Express 2. click on 'tools' at the top of the screen 3. go down to 'accounts' and click it 4. a window will pop up, click on 'add', and scroll over to 'mail' and click it 5. type your name in the box, and click 'next' 6. type the email address you have been given 7. your incoming mail server is a 'pop3' server 8. type 'www.yourdomainname.com' in the first box 9. type 'www.yourdomainname.com' in the second box, and then click 'next' 10. type your given username and password in the relevant boxes and click 'next' 11. your email account should now be set up, press 'send and receive' to test If sending mail through our SMTP server you will need to authenticate your details. To do this follow these points: 1. open Outlook Express 2. click on 'tools' at the top of the screen 3. go down to 'accounts' and click it 4. a window will pop up, choose your new account and press the 'properties' button. 5. click the 'servers' tab 6. under 'Outgoung Mail Server' tick the 'My server requires authentication' box 7. then click 'settings' 8. use same settings as my incoming mail server. If sending mail through your ISP's SMTP server To do this follow these points: 1. open Outlook Express 2. click on 'tools' at the top of the screen 3. go down to 'accounts' and click it 4. a window will pop up, choose your new account and press the 'properties' button. 5. click the 'servers' tab 6. type in the name of your ISP's mail server. * to find your ISP's mail server address, go to Google and search for the name of your ISP, along with the words 'SMTP server'. Note: Your email application will download all emails onto your computer when you press 'get mail'. You may keep copies on the server, as a temporary backup, but these will contribute to your overall webspace usage, and if this limit is met you may lose access to your email, and senders will get a 'full inbox' message. If you decide to keep a copy of the messages on the server, you do so at your own risk. Therefore we advise that you set this feature to no more than 7 days. The server should not be used to store emails. Email should be regularly downloaded to your PC using your email application. WEB BASED EMAIL: We use a web based email program called SquirrelMail. All FAQ's regarding webmail can be found at : www.squirrelmail.org. The address for web based email is 'www.yourdomainname.com/webmail' Type your username and password that you will have been given. Your webmail page should be displayed. If you delete an email via webmail, it simply moves it to the 'trash' folder. emails in the trash folder are included in your webspace limit, so be sure to regularly 'PURGE' the emails, otherwise you may have full email consisting mainly of trash. If you send an email via webmail, a copy will be stored in your webmail 'sent items' folder. emails in the 'sent items' folder are included in your webspace limit, so be sure to regularly 'DELETE & PURGE' the emails, otherwise you may have full email account consisting mainly of sent items. If you have exceeded you email limit, webmail will not display your emails. You will need to use your email program to download emails, which will reduce the number of emails on the server. FTP: there are 5 pieces of information needed to ftp using your ftp program 1. host name / address: 'www.yourdomainname.com'. 2. host type: UNIX standard 3. username: you will have been given this. 4. password: you will have been given this 5. the folder in which your website can be found is called 'mainwebsite_html' SEARCH ENGINES: getting to the top of a desired search engine list is virtually impossible, however, you can do a few things to help. 1. have the words you want to be searched for in your domain name 2. have the words you want to be searched for in your page name 3. have the words you want to be searched for in your page title 4. have the words you want to be searched for in your page text 5. fully utilise your meta tags 6. have site content that matches your meta tags 7. submit your site to the best search engines Top 10 search engines below is a useful link that lists the top 10 search engines and the various ways of submitting your site to them: http://www.seoconsultants.com/search-engines/ other useful information can be found by clicking here for General Help   Work - highlights 102 Dalmatians ArtPraxis Blakes International Celebrity Big Brother Cluedo Comic Relief Coyote Ugly Debenhams Dinosaur Dorothy Perkins Ergo High Fidelity Hudsons Property it is what it is IT Network Keatons Property Last Train SKY Digital VFAG Vinnie Jones Vogue